F111 privacy policy Bangladesh for user data

This F111 privacy policy Bangladesh page explains how we collect, use, disclose, and safeguard personal information when you use our online casino and sports betting services. By accessing the site, creating an account, or using any feature, you agree to the terms described here and to our related rules in Terms of Service. If you are looking for practical steps like updating your profile details or reaching support, you can also use Login and Contact. We encourage player safety and responsible gambling, and we treat privacy as a core part of platform security and trust.

1. Introduction and scope

We operate the F111 platform and provide access to betting and gaming services to users who choose to register and play. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, how long we retain it, and the choices you have. This policy applies to information collected through our website, related services, and communications with our support team. If any part of this policy conflicts with mandatory legal requirements, we will follow those requirements while applying the same privacy protections wherever possible.

2. Information we collect

We collect information you provide directly, information generated by your activity on the platform, and information collected automatically from your device. We use this data to run accounts, process deposits and withdrawals, deliver games and sports markets, secure the platform, and meet compliance obligations such as KYC and anti-money laundering checks. We aim to collect only what is relevant and proportionate for these purposes. If you choose not to provide certain information, some features such as withdrawals, verification, or account recovery may not be available.

1. Account information: full name, email address, phone number, date of birth, and preferred payment method details such as bKash or Nagad account information, used to set up and manage your account and process deposits and withdrawals.
2. Identity verification data KYC: government-issued identification such as NID card or passport, proof of address, and other verification materials requested to confirm identity and help meet compliance requirements.
3. Usage data: pages visited, games played (including JILI slots, PG Soft, Pragmatic Play, Aviator, live casino, and table games), bet history, session duration, referral sources, and click patterns used for service delivery, troubleshooting, and analytics.
4. Device information: IP address, browser type and version, operating system, device type, screen resolution, language preference, and time zone used for security, fraud prevention, and service optimization.
5. Financial information: deposit amounts, withdrawal requests, payment method details (bKash, Nagad, Rocket, USDT), and transaction timestamps used to facilitate gaming activity, reconcile payments, and support compliance checks.
6. Communications: messages you send to support and our responses, which we retain to improve service quality, resolve disputes, and maintain accurate records.

3. How we use your data

We use personal information to provide and maintain the service, administer accounts, and protect users and the platform from misuse. This includes verifying identity, processing payments, calculating results, and distributing winnings according to the applicable game rules and account terms. We also use data to improve performance, diagnose technical issues, and understand how features are used so we can refine the experience. Where permitted, we use activity signals to personalize content and promotions, and you can control marketing preferences through account settings or by contacting support.

4. Data sharing and recipients

We do not sell personal information. We share personal information only when necessary to operate the service, deliver games, process payments, protect legal rights, or meet compliance obligations. When we engage third parties, we aim to limit sharing to the minimum data required for the task and require appropriate confidentiality and security obligations. Some recipients may process data in different jurisdictions depending on where they operate infrastructure; where this occurs, we take steps designed to maintain protections consistent with this policy.

5. Cookies and tracking technologies

We use cookies and similar technologies to keep the platform working, protect accounts, and understand how users navigate the service. Cookies may be session-based (expire when you close your browser) or persistent (remain for a set period). Some cookies are essential for authentication and security and cannot be disabled without affecting core functionality. You can manage cookie settings through your browser controls, but disabling certain categories may prevent features like staying logged in, completing deposits, or loading games reliably.

6. Data security safeguards

We implement technical and organizational measures designed to protect personal information against accidental loss, unauthorized access, alteration, and disclosure. Data transmitted between your device and our servers is protected using SSL/TLS encryption. Access to personal data is restricted to authorized personnel who need it for operational, compliance, or support reasons, and they are bound by confidentiality obligations. We use secure hosting environments with firewall protections, monitoring, and periodic security assessments, but no online system can be guaranteed completely secure.

7. Data retention and storage

We retain personal information only for as long as necessary to provide the service, meet legal and compliance obligations, resolve disputes, enforce agreements, and maintain accurate records. Retention periods may vary depending on the type of data, such as account details, transaction records, and KYC verification materials. When we no longer need data, we take reasonable steps to delete it or anonymize it so it can no longer be linked to you. Some information may be retained where required for AML, fraud prevention, or legal claims handling.

8. Your rights and choices

You may have rights to access, correct, delete, restrict processing, or obtain a copy of your personal information in a structured format. You may also object to certain processing, especially for marketing communications. To exercise these rights, contact us through our Telegram support channel or via Contact and we will verify your identity before processing the request. We aim to respond within 30 days, although complex requests may require additional time. Some requests may be limited where we must retain data for compliance or security reasons.

9. Children and age limits

Our services are strictly intended for adults aged 18 and above. We do not knowingly collect personal information from minors, and we apply age verification procedures during registration and KYC checks to support this requirement. If we discover that a minor has provided personal information, we will take steps to delete it as soon as reasonably possible and suspend the related account. If you believe a minor has created an account or shared data with us, please notify support so we can investigate and take appropriate action.

10. Policy updates and notices

We may update this Privacy Policy to reflect changes in our practices, technology, security controls, or legal and compliance requirements. When we make changes, we will revise the Last updated date displayed on the platform. If the changes are material, we will provide notice at least 14 days before they take effect through an in-platform message or email where available. Your continued use of the service after the effective date means you accept the updated policy, so we recommend reviewing this page periodically.

11. Contact and responsible use

For privacy-related questions, requests, or complaints, contact our support team and we will respond promptly and work to resolve concerns fairly. You can also review safer play tools and guidance through Responsible Gambling, as gambling can involve financial risk and should be approached with limits. If you contact us, we may ask for information to verify your identity and locate your account, and we will keep records of the communication to help resolve the matter. For transparency, this policy should be read together with the platform rules and dispute processes.